First of all you need to contact us. The e-mail address is found at the center of this page.
We will respond within 24 hours for sure. We will ask for information to assess if the request is realistic and doable.
We will also tell you what issues we may have to solve, and suggest alternative solutions if we may not be the right partner to help you.
When the customer and us have outlined the challenge in sufficient detail, we will propose a solution and in some cases a starting budget.
In most cases we will start to make a principle demonstrator.
Such a demonstrator usually takes a few hours to develop or a couple of days at most.
In some cases, if the time to make a demonstrator exceeds these few hours, we ask a small 'good will' fee for developing the demonstrator.
When the demonstrator is accepted, we can then decide to continue to full development.
From there it is totally dependent on the size and scope of the work how we will continue.
Alternatively, when we see great value in the suggested new application, we can propose to not ask a fee for developing it,
but only ask for a guarantee to buy the new application when it's finished. And we'll add the new application to our range.
In thoses cases the customer can largely influence the content, but also provides end-user feedback on how to use it, back to us. An excellent win-win situation.
Most customers first ask for helping them out (and how to use our applications),
and then ask us for support and develop a solution for their problem. But... 'If you don't ask, you never get an answer' - Anonymous.